Customer Support

If you have questions or technical issues while using the Lissi Wallet, our team is here to help.

This page explains how to contact support, what information to share with us, and where to find troubleshooting guidance.

Contact Support

Please contact us via email:

• wallet@lissi.id

Use this channel for:

• Technical issues while using the wallet

• Questions about wallet behavior

• Issues during issuance or presentation flows

• Questions related to app availability or rollout

What To Include In Your Request

To help us investigate your issue as quickly as possible, please include the following details whenever possible:

• A short description of the problem

• The platform you are using (iOS or Android)

• The app version

• The steps you took before the issue occurred

• Screenshots or screen recordings, if available

• The approximate time when the issue happened

• Whether the issue blocks a productive use case

Troubleshooting

For common issues and recommended first steps, please see Troubleshooting.

If the troubleshooting steps do not resolve the issue, please contact us at wallet@lissi.id.

Additional Information

You can find the main product documentation here:

• Lissi ID-Wallet